A seamless, smooth checkout is a must for any online store. A broken page does result in cart abandonment, frustrated customers, and loss of sales. When it is broken, this is an issue one would want to take care of right away. Herein lies the blog that researched why checkouts often break and provided step-by-step fixes for how to fix a broken Shopify checkout.
Guide to Fix a Broken Shopify Checkout
Check for Theme Issues
If your checkout page breaks after you customize your Shopify theme, the customization probably caused the problem. To determine whether this is the case:
Revert to the Original Theme: Shopify will automatically preserve your original theme. You can briefly return to it to see if the checkout procedure works properly. To accomplish this:
Go to Online Store > Themes in your Shopify Dashboard.
Navigate to Actions > Edit Code and locate the customized code.
Revert to the default theme and test the checkout page.
Test a New Theme: Install a new Shopify theme and confirm that the checkout works properly. If the checkout works in another theme, your current theme may require repair by a developer.
Remove or Disable Third-Party Apps
Third-party apps can sometimes interfere with the checkout process. Here’s how you can troubleshoot issues related to apps:
- Disable Suspicious Apps: Try temporarily disabling any recently installed app to see whether it prevents the issue. To disable an app:
Navigate to the Apps section in your Shopify dashboard.
Highlight the application and then click Uninstall or Disable.
- Update: Make sure all of your applications are on the latest version. Sometimes, an older version of an application may not be compatible with the latest version of Shopify and cause checkout errors.
Payment Gateway Configuration Check
There can be various issues in the configuration of payment gateways that will make it impossible for customers to complete a sale. Here is how you can troubleshoot payment issues:
- Payment Gateway Status: First, you can check whether the payment gateway, say, PayPal or Stripe, is down. You may check their official website for such news or call customer support.
- Reconfiguration of Payment Gateway: Sometimes, bugs are related to misconfigured payment gateway settings. To resolve this,
Navigate to Settings > Payments in your Shopify admin.
Ensure the payment gateway is set and configured appropriately for the region you sell in.
- Enable Test Mode: Enable test mode via your Shopify admin to run test transactions, ensuring that the payment gateway works fine. Once test mode has been enabled, you will be able to conduct a dummy transaction to see if it goes through at checkout
Optimize for Browser and Device Compatibility
When the customer says, “We cannot access the checkout page,” sometimes this can be because of compatibility issues in devices or browsers. Here is what one does:
- Browser Cache: Ask the user to clear the cache from his browser. This may solve the display problems.
- Cross-Device Testing: Test the checkout across different devices and browsers. For that, you can get help from BrowserStack or Shopify’s in-built tools to mock how your store will look on different platforms.
- Responsive Design: Make sure your Shopify theme is responsive and able to support and adapt to various screen sizes and resolutions.
Conclusion
In conclusion, A broken Shopify checkout can cause havoc to your online business; however, once you go with the right approach, such could be resolved in no time. First, diagnose common issues like theme errors, app conflicts, and problems with payment gateways. Make sure your settings are correct in your store settings for things like taxes and shipping-and then check your checkout across different devices and browsers.
If you’re unable to resolve the issue on your own, you can contact Shopify Support for assistance. Alternatively, partnering with a Shopify expert can help you quickly identify and resolve checkout issues.
Contact MAQ Computer Services LLC right now for comprehensive help in repairing your Shopify checkout or any problems related to e-commerce.
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